Front Desk & Guest Services

• Welcome and greet all residents and guests upon arrival.
• Provide basic and accurate information about the property and its policies.
• Assist clients in securing transportation services when needed.

Security & Access Control

• Maintain security by following registration procedures and controlling elevator access.
• Monitor and respond to requests through the Building Management System.

Call & Complaint Handling

• Answer and screen calls before transferring them to the respective departments.
• Handle complaints and concerns, ensuring proper follow-up until resolved.
• Consistently provide feedback and updates to residents regarding their concerns.

Coordination & Reservations

• Accommodate resident and guest requests and communicate them to the respective departments.
• Take reservations for amenities and coordinate all necessary arrangements.

Mail & Package Management

• Handle incoming and outgoing mail, parcels, and packages for clients.

Facility Monitoring & Office Administration

• Monitor the cleanliness and upkeep of the lobby and reception area.
• Check and coordinate office supply needs with the Concierge Supervisor.

Customer Experience & Efficiency

• Ensure speedy and efficient service to all clients.
• Maintain a polite, patient, and customer-focused approach in all interactions.

• Polite, confident, and patient in handling customer inquiries.
• Strong problem-solving skills with a customer-focused mindset.
• Excellent multitasking and time management abilities.
• Exceptional oral and written communication skills.
• Highly initiative-driven and results-focused.

Must be willing to be assigned to the following: Arca South, Taguig and Cebu City, Cebu

Preferably a newly graduate with a passion for customer service.

Bachelor’s Degree in Tourism or Hotel Management.