Posted on June 22, 2023


  • Welcomes and greets all residents and guests when they arrive at the lobby.
  • Maintains security by following registration procedures and controlling elevator access.
  • Answers and screens call before transferring them to their respective department.
  • Accommodates requests and communicates them to the respective departments.
  • Handles complaints and ensures that they are followed through until resolved.
  • Endorses pending concerns of clients and follows up with the respective department.
  • Takes reservations for amenities and coordinates all arrangements before the event.
  • Assists clients in getting the transportation service they need.
  • Handles clients' incoming and outgoing mails, parcels, and packages.
  • Provides basic and accurate information about the property and its policies.
  • Maintains and monitors the cleanliness of both lobby and reception area.
  • Checks office supplies and coordinates the items needed with the Concierge Supervisor.
  • Monitors Building Management System for any request or complaint and ensures that they are acknowledged immediately.
  • Consistently gives feedback and updates to residents regarding their concerns.
  • Ensures speedy and efficient service for the clients


  • Polite and confident with a great deal of patience.
  • Problem-solving skills with customer focus orientation.
  • Good listening skills with great attention to detail.
  • Ability in multitasking and time management.
  • Excellent Communication Skills both oral and written.
  • Results Focus with a great level of initiative.
  • Work varied shifts, including weekends and holidays.

Career Level

Fresh Graduate


Bachelor’s degree in Tourism, Hotel Management or any related course

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