Tenant & Employee Records Management
- Maintain an updated database of tenant information, office supplies, and other operational needs.
- Ensure all tenant lease documents are complete before move-in and move-out.
- Ensure incoming tenant employees’ documents are complete before issuing access cards and RFID stickers.
- Regularly update parking and employee records in the system.
- Send out quarterly tenant employee records for verification and ensure alignment with PMO records.
Communication & Coordination
- Monitor daily tenant, visitor, and employee concerns and ensure they are addressed.
- Relay tenant communication requests to the appropriate departments.
- Release circulars and weekly newsletters to tenants.
- Answer calls, take messages, and handle administrative concerns.
- Liaise with tenants, admin teams, and staff regarding concerns related to building operations.
- Communicate effectively with various levels of the organization for building-related issues.
Billing & Payment Processing
- Ensure billing records are properly filed and uploaded to SharePoint.
- Assist the Property Manager in monitoring service contracts of vendors and suppliers.
- Assist in ensuring timely collection of rent, condo dues, and utility payments.
- Issue legal notices for delinquent accounts, as needed.
- Process request for payments for service providers, contractors, vendors, and suppliers.
- Ensure all billings are received and processed on time.
Operations & Support
- Assist tenants with move-in and move-out document requirements.
- Process RFID and access card creation.
- Assist Building Engineers in purchase requests, asset creation, and SAP transactions.
- Ensure proper filing of all building operation documents.
- Support emergency and crisis management drills as required.
- Perform other duties as assigned.
